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Keep all packing material and original boxes for the life of the product. All of this is required in a case of any repair, return, exchange, etc..
Minimum domestic order is $12 plus shipping, minimum international order is $100 plus shipping.
Once an order is shipped it cannot be cancelled.
Special orders cannot be cancelled and cannot be sent back for refund under any situation.
All products we sell, except Camcorders, TVs and GSM Cell phones, come with a limited one-year warranty (90 days labor, 1 year parts) and in such cases the product will be repaired without repair fees.
Except for Camcorders, TVs and Cell phones we will exchange or refund for defective items within the first 30 days.
Multi-System TVs have a 90 day labor and 1 year parts warranty. Shipping fees are not refundable and are not covered under warranty.
After 30 days we do not exchange or give refunds for any item we sell.
Non-defective items that are returnable are subject to a minimum 10% restocking fee or the current selling price, whichever is lower.
Any item that is pre-approved for return must be sent back in MINT new, resalable condition with all original packaging that have no markings on its box, manual or unit. Delicate items such as TVs and large transformers must be shipped by special freight. Contact us before shipping for advice and recommendations.
Cell phones, Camcorders are only exchangeable for same model within 14 days, no refunds. The manufacturer may provide support after 14 days. Please check with the manufacturer if warranty service is available.
Keep the boxes! Any item that needs to be serviced, exchanged or refunded MUST be sent to us with its original manufacturer carton and with matching serial number and then double boxed. Otherwise we will not be able to repair, exchange or refund for the item.
All items we sell are for normal home use. Using items for other purposes will void the warranty.
Altering the product physically will also void the warranty.
Any item that needs to be serviced or exchanged or refunded must be sent to us freight paid by customer.
Deliveries are during working hours Monday to Friday. Saturday delivery may be available at an extra cost.
Deliveries are to curb side for large packages such as large TVs and other special freight deliveries, smaller packages deliver to your door.
UPS, FEDEX and other shippers we use do not deliver inside homes unless you pay extra.
No price matching once the order has been confirmed.
Shipping charges are non-refundable in any case as we cannot reclaim these fees from shipping companies.
Buyer is totally responsible to pay for any duties, taxes, customs and other clearance fees for orders shipped outside the USA. Normally the duties and taxes are charged directly to customer's credit card.
International orders are subject to brokerage fees, duties and taxes which have to be paid by the customer/receiver at the time of delivery. In case the shipment comes back the customer will be billed shipping fees to and from the destination country.
International orders are subject to credit card verification which can take 3-4 weeks in some cases. For fastest service you can wire the payment to us.
International orders are subject to approval by our shipping department and can be cancelled at our discretion.
We do not offer any type of insurance or warranty for damage
caused to personal property or items used in conjunction with the products we sell.
We request customer to report damage to any shipment/item at the time of delivery. That will expedite the claims process with the shipping carrier.
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